Privacy Policy – Bilwa Retreats
At Bilwa Retreats, your privacy is very important to us. This policy explains how we collect, use, and safeguard the personal information you provide when using our website and enquiry forms.
1. Information We Collect
When you submit a property view enquiry form on our website, we may collect the following details:
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Your full name
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Email address
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Phone number
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Any message or specific request you include in the enquiry form
We do not collect payment details, identity documents, or any sensitive personal data, as bookings are not processed directly through our website.
2. How We Use Your Information
The information you share with us is used strictly for the following purposes:
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To respond to your enquiry regarding property visits or stays
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To provide you with details about Bilwa Retreats and our offerings
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To improve communication and customer service
We do not use your data for unsolicited marketing or share it with third parties for advertising purposes.
3. Sharing of Information
Your personal information will not be sold, rented, or traded with any third party.
We may share your details only if:
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Required by law, regulation, or legal request
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Necessary to respond to your enquiry in coordination with our trusted partners or service providers (if any)
4. Data Security
We take reasonable steps to protect the information you provide through our website from unauthorized access, disclosure, or misuse. However, please note that no method of electronic storage or transmission over the internet is completely secure.
5. Data Retention
We retain your enquiry details only for as long as necessary to respond to your request or as required for legal or administrative purposes.
6. Cookies & Website Usage
Our website may use basic cookies or analytical tools to improve user experience, monitor site performance, and understand visitor preferences. These do not collect personally identifiable information.
7. Your Rights
You have the right to:
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Request access to the personal information you have shared with us
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Request corrections or updates to your data
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Request deletion of your data (subject to legal or contractual obligations)
You can exercise these rights by contacting us at info@bilwaretreats.com
8. Updates to This Policy
Bilwa Retreats reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the revised date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Bilwa Retreats,
info@bilwaretreats.com